Help Center

You will also be automatically logged out when your current session times out, which will happen if don’t interact with the Kinokuniya Webstore page for 30 minutes.

Forgot Your Password

If you have forgotten your password, you will need to set a new one by clicking "Forgot Password?" on the login screen. You will receive an email prompting you to set a new password.

Forgot Your Email Address

If you have forgotten which email you have attached to your Kinokuniya webstore account, click the "Forgot Email?" link on the login screen and provide us with your other account information. We will let you know by email once we verify you are the owner of the account.

Closing Your Account

To close your account, click the "Request account deletion’ button at the bottom of the “Your Account” page to fill out the cancellation request form.

You cannot close your account if you have any order in process. Please note that your account and its associated data will no longer be accessible once it is closed, and you will need to create a new account if you would like to order from us again.