As for the in-store, please visit here

This policy does not limit the rights you are entitled to under Australian Consumer Law.

Exchange & Refund Policies for items purchased online via the Books Kinokuniya webstore:

We will gladly issue refunds within 30 days of purchase. All goods must be able to be returned to our Sydney store in their original condition, including shrink wrap. After a refund is approved, funds will be returned to the card originally used to place your order.

For returns that exceed our 30-day timeframe, Kinokuniya reserves the right to deny the return at our discretion.

Exchanges are not available for items purchased online. Please contact us about any items from your online order which you would like to return and receive a refund for, and place a new order for any new items you wish to purchase. 

Online Order Returns for Defective items

If there is a problem with any of the items received for your order, our team is available to help you.

If you have received an item that is incorrect, damaged or faulty please contact us via phone or email with your Order Number and details of the item/s as soon as possible after receiving your order.

We will require you to return the item to our Sydney store for assessment. Depending on the outcome, we may be able to provide a prepaid Australia Post return label, at no extra cost to you. If an item is required to be returned, we ask that you pack it securely with cardboard or bubble wrap to ensure it reaches us safely.

Online Order Returns for Change of Mind

We are not obligated to accept Change of Mind returns for orders that exceed our 30-day time frame. If you no longer want or need an item you have ordered online, please email us with your Order Number and details of the item/s you wish to return as soon as possible after receiving your order.

Any item/s that you wish to return due to a change of mind must be in their original, re-saleable condition to be considered for return (except where a damaged item has been accepted for return). You must also be able to post or bring the item/s back to our Sydney store (at your own cost) and will only be refunded the amount you were originally charged for the approved item/s. Any original shipping costs for your order will not be refunded.

All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.

We kindly ask that you do not return any items without our approval or without contacting us first – in these cases we are not obligated to provide a refund. We are also not obligated to provide a refund if any returned items have not been packed securely, or are not in a new or re-saleable condition when they arrive back to us.