{"product_id":"9780446394567","title":"Managing the Hidden Organization : Strategies for Empowering Your Behind-the-Scenes Employee","description":"\u003cp\u003eUsing actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.\u003c\/p\u003e","brand":"Grand Central Publishing","offers":[{"title":"Default Title","offer_id":49690130153720,"sku":"00000_00000_00000_00000","price":43.06,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/8208\/6904\/files\/9780446394567-1.jpg?v=1785369856","url":"https:\/\/kinokuniya.com.au\/products\/9780446394567","provider":"Books Kinokuniya Australia","version":"1.0","type":"link"}