{"product_id":"9780470281949","title":"Making Hostile Words Harmless : A Guide to the Power of Positive Speaking for Helping Professionals and Their Clients","description":"\u003cp\u003eA groundbreaking new guide introducing a creative and positive approach for dealing with difficult people Making Hostile Words Harmless creatively offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to defuse difficult exchanges.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":49709974585592,"sku":"00000_00000_00000_00000","price":88.02,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/8208\/6904\/files\/9780470281949-1.jpg?v=1783843172","url":"https:\/\/kinokuniya.com.au\/products\/9780470281949","provider":"Books Kinokuniya Australia","version":"1.0","type":"link"}