{"product_id":"9780470504567","title":"Everything Counts : 52 Remarkable Ways to Inspire Excellence and Drive Results","description":"\u003cp\u003eFar too many people and organizations function in a suspended state of mediocrity. Reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which can ruin lives and destroy businesses. An \"Everything Counts\" mindset is today's Total Quality Management program.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49715486458104,"sku":"00000_00000_00000_00000","price":48.86,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/8208\/6904\/files\/9780470504567-1.jpg?v=1783597381","url":"https:\/\/kinokuniya.com.au\/products\/9780470504567","provider":"Books Kinokuniya Australia","version":"1.0","type":"link"}