{"product_id":"9780890066409","title":"Inbound Call Centers : Design, Implementation and Management (Telecommunications Library)","description":"\u003cp\u003eDelivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.\u003c\/p\u003e","brand":"Artech House Publishers","offers":[{"title":"Default Title","offer_id":49690010910968,"sku":"00000_00000_00000_00000","price":256.54,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/kinokuniya.com.au\/products\/9780890066409","provider":"Books Kinokuniya Australia","version":"1.0","type":"link"}