{"product_id":"9781420072495","title":"Improving Business Process Performance : Gain Agility, Create Value, and Achieve Success","description":"\u003cp\u003eThe managerial practices that drove industry for decades have become increasingly insufficient to support the increasing rate of change. This title surveys and integrates quantitative approaches such as Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card.\u003c\/p\u003e","brand":"Auerbach","offers":[{"title":"Default Title","offer_id":49638746751224,"sku":"00000_00000_00000_00000","price":276.11,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0789\/8208\/6904\/files\/9781420072495-1.jpg?v=1783693802","url":"https:\/\/kinokuniya.com.au\/zh\/products\/9781420072495","provider":"Books Kinokuniya Australia","version":"1.0","type":"link"}