Mulac, who has extensive experience in reference work, introduces reference sources and services to library staff, managers, and graduate students in library and information science. She details sources such as encyclopedias, dictionaries, directories, websites, indexes, almanacs, handbooks, yearbooks, and geographical, statistical, and biographical sources (including specific titles), and discusses telephone and online reference, the reference interview, services for children and young adults and for special subjects, and policies, standards, and evaluation. Annotation 2012 Book News, Inc., Portland, OR (booknews.com)
