Webstore Maintenance
Scheduled Website Upgrade: From 5pm, Friday 25 September
Frequently Asked Questions
Closing the current webstore and opening the new webstore
Q: When are you going to open the new webstore?
Our current webstore will close at 5pm (AEST) on Friday, 25 September 2026
The new webstore will open by the end of September. We estimate that it will take a few days until the new webstore opens.
Please check our social media channels for the announcement.
Q: Can I use the same bookmark URL?
Yes, you will be redirected automatically when you try to access the same URL.
Account Creation & Setup
Q. I already have a webstore account with Kinokuniya, will I be able to access this account on the new webstore?
No, your original webstore account will no longer be accessible. We invite you to create a new account on our new webstore once it launches. To guarantee the absolute highest level of data security and privacy compliance, we are not transferring any customer data over to the new webstore. Creating a new account ensures your data is protected by our new, advanced security protocols from day one.
Q. Will any information from my original Kinokuniya webstore account (such as previous orders, items in my Wishlist/Cart etc) transfer over to my new account?
We are starting completely fresh, so no current customer data will be transferred over to our new webstore. To ensure strict adherence to new data privacy and security compliance standards, we are fully deactivating our old database. You will no longer be available to access your original Kinokuniya account, so please make note of anything you wish to remember before our currently webstore becomes inaccessible on 25th September 2026.
Q. Can I use the same email address and password that I used before to create a new account?
Yes, you can absolutely use the same email address. For your security, we highly recommend creating a new, strong password during the registration process.
Q. Will my old account be completely deleted, and will my personal data be safe?
Yes, your old online account profile will be permanently deactivated. Your personal data will be archived securely in accordance with data privacy laws.
Order History & Tracking
Q. What will happen to any orders that were placed right before the old webstore closed?
All orders placed before the migration are safe and are being processed manually by our warehouse team. They will ship out as scheduled. You will receive an automated shipping confirmation email containing your tracking number so you can monitor your delivery.
Q. Can your customer support team still see my old history if I call in?
Yes. Our internal team has secure access to the legacy offline database. We can look up any past order details for you over the phone or via email.
The Downtime
Q. How do I check if an item is in stock or access other information while the webstore is down?
Please feel free to visit any of our stores in person, or give our friendly in-store staff a call.
For contact, please visit the link as below.
https://kinokuniya.com.au/contact/
Q. When will I be able to access the new webstore?
Our new webstore will launch in the end of September.
While we will post a launch announcement on our social media channels, we highly recommend following us on our Facebook and Instagram to get the most immediate updates and the exact moment the new platform goes live. We can’t wait for you to see it!
Instagram (Sydney Store): https://www.instagram.com/kinokuniya_sydney/
Instagram (Chatswood Store): https://www.instagram.com/kinokuniya_chatswood/
Instagram (Melbourne Store): https://www.instagram.com/kinokuniya_melbourne/
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