Open Letter to our Dear Customers

It has come to our attention that a dating coaching company has been using our store to give their clients practical experience, much to our dismay.

We apologise to any of our customers who have been approached in the store or had the negative experience of someone trying “pick-up” techniques with them.

And to anyone who has felt harassed we offer our deepest apologies. We have contacted the company we know is involved and requested they not enter the store again.

And to any other social coaching companies who might be considering using Kinokuniya for your clients’ practice runs, we say don’t come in.

Our staff and security have all been made aware that this has been happening and are on the lookout for anyone who is receiving unsolicited and unwanted attention.

Please do let a staff member know if you are approached in the store in a way that makes you uncomfortable.

That said, the bookstore should be a place for discussion and we don’t want to discourage organic communications from taking place!

Please come in, enjoy the books and the ideas, and enjoy sharing the space with other booklovers!



Kinokuniya Management

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